Frequently Asked Questions

Delivery info

When will I receive my order?

The delivery timeframe can be found on the product page. Timeframes include:
– Within 24 Hours
– Instant
Tip: An asterisk (*) indicates potential delay. Your order may be placed on hold for additional review due to security measures such as payment authentication.

How will I receive my order?

Digital Goods will be dispatched to the Email Address provided at checkout. You will receive an Order Confirmation email detailing the summary of your purchase, followed by an Order Update when the digital goods have been dispatched.
Tip: Check your spam/junk mail folder.

Will I receive a physical product?

FlukeFortune does not sell physical goods i.e. boxes or CD/DVDs. All products sold through the website are offered to you Digitally in the form of a Download Code.

Payment Info

What Payment Methods Are Accepted?

All major payments are accepted and include:
– Credit/Debit Cards via Stripe
– PayPal

Is Buying Online Safe?

Your information (for example, passwords, or credit card numbers) is private and secure when purchasing on our website. We use payment processing partners who are certified Payment Card Industry Data Security Standard (PCI DSS) compliant.

Orders and Returns

Do I need an account to place an order?

Registering an account is recommended, but it’s not required to place an order.

Who should I to contact if I have any queries?

Please don’t hesitate to contact support if you have any questions or concerns.
Contact Support
Support operating hours: 9 am – 6 pm (UK).

How Can I Cancel Or Change My Order?

Due to the nature of digital goods, we can’t cancel your order after the Download Code has been disclosed to you. Please visit section Refund Policy in our Terms & Conditions for more information.