Support

FAQ

How do I redeem my code?

Bethesda Launcher
1. Download the Bethesda Launcher: https://bethesda.net/game/bethesda-launcher
2. Navigate to your Bethesda.net account and sign in.
3. Click ‘Redeem Code’ on the left side of the screen
4. Enter your code and click ‘Redeem’.

Epic Games Launcher
1. Download the Epic Games Launcher: https://www.epicgames.com/download
2. Open the Epic Games Launcher and sign in.
3. Click your name in the bottom left corner.
4. Click Redeem Code.
5. Enter the code, and then click Redeem

Origin
1. Download and install Origin: https://www.origin.com/download
2. Open up the Origin client software.
3. Log in with the EA Account where you want to add the game.
4. Click the ‘Origin’ menu.
5. Select ‘Redeem Product Code…’

Rockstar Games Launcher
1. Download and install the Rockstar Games Launcher: https://socialclub.rockstargames.com/rockstar-games-launcher
2. Sign in with your Rockstar Games Social Club account
3. Click your avatar in the top right
4. Select ‘Redeem Code’
5. Enter your Rockstar Activation Code into the field

Steam
1. Download and install Steam: https://store.steampowered.com/about/
2. Launch the Steam client software and log into your Steam account.
3. Click the ‘Games’ menu.
4. Choose ‘Activate a Product on Steam…’
5. Follow the onscreen instructions to complete the process.

Ubisoft Connect
1. Download and install Ubisoft Connect: https://ubisoftconnect.com/
2. Open the Ubisoft Connect Desktop App and log in.
3. Select the menu icon in the top left of the Ubisoft Connect window.
4. Select ‘Activate a key’.
5. Enter your key in the Activation Code field and select ‘Activate’.

Xbox (including Windows)
1. Sign in to your Xbox console
2. From the Home screen, select and open the ‘Store’ app.
3. In the Store app, move the cursor left or press the View button on the controller to open the side menu.
4. From that menu, select ‘Redeem’.
5. Enter 25-character code, and then follow the prompts.
Microsoft Store:
1. Sign in to your PC
2. Press the Start button (Windows logo), type store, then select ‘Microsoft Store’.
3. Select the vertical menu located at the top-right (three dots) > ‘Redeem a code’.
4. Enter the 25-character code, then follow the prompts.

When will I receive my product?

You will receive your goods within the hour during active hours between 9 am – 6 pm (UK). However, please allow 24 hours in the event of potential delay due to security measures.

What payment methods do you accept?

We accept all major debit and credit cards including VISA, Mastercard and American Express. All payments are processed with the help of Stripe Payments UK Limited who are certified PCI DSS compliant. We plan to introduce more methods such as PayPal, Apple Pay and more in the future.

Am I required to register an account?

No, you are not required to register an account. Though, it’s highly recommended.

Can I return unused codes and receive a refund?

You can return a product within 7 days from the purchase date as long as you have not redeemed the code. Please note that you will be asked to wait until the code has been resold before receiving a refund.

Will I receive a Physical Disc or Download Code?

FlukeFortune is a digital-only platform that does not provide the delivery of physical goods i.e. boxes or CD/DVDs. Therefore, all products sold through the platform are offered to you Digitally in the form of a Download Code.

Can’t find an answer?
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